DISPENSARY RETURNS & CANCELLATIONS

Refund & Return Policy

Effective: September 2025

1. Formulation Hygiene & Returns

Due to strict botanical safety standards and health regulations, opened or seal-broken herbal formulations, medicinal oils, and powders cannot be returned once delivered.

2. Damaged or Incorrect Dispatches

If your parcel arrives physically damaged or contains an incorrect item, please notify our team within 48 hours of delivery with photos of the packaging. We will dispatch a fresh replacement or initiate an immediate full refund to your original payment method.

3. Refund Processing Timeline

Approved refunds are initiated via our Razorpay gateway back to the source bank account or UPI handle within 5 to 7 business days.